Founded in 1984, through a relentless focus to deliver value to customers, Uniserve has become synonymous with quality, reliability and innovation, all delivered at the lowest possible cost. This, allied with continuous investment, has allowed Uniserve to grow and become the UK’s largest privately owned logistics and global trade management provider.
Uniserve is a diverse business, driven by a desire to add value to our core market; namely UK retail supply chains. The business has grown to encompass various complimentary services, all through the recognition of the value we add to the sector through our understanding of the demands of the specific industry.
Today the company employs over 500 people in the UK, and many more around the globe. Our commitment to continuous improvement is not just aimed towards our own staff, but also towards our profession as a whole. This is evidenced through the recently established, open architectured, Supply Chain Academy, our new headquarters in Upminster.
Officially opened in September 2012, this first-of-its-kind facility is solely funded by the Uniserve Group, but operates independently. Our vision is to support British industry, not only through the development of high level practice in individuals, but also to unify capabilities across various companies in the field of supply chain, procurement, planning, manufacturing, logistics and selling.
Many of the most progressive UK retail, logistics and infrastructure companies, including Marks & Spencer, Ann Summers, and DP World, have already benefited from the facility, as it has become a cornerstone of customers on-going training programs and a benchmark for others to follow when it comes to supply chain learning and education.
The global presence of Uniserve, particularly in product sourcing locations, allied with passionate belief in delivering high-quality service to our customers, has resulted in Uniserve becoming a trusted partner to many of the world’s leading retail businesses. This ranges from major supermarkets through to niche on-line brands. Our high standards of service and our industry innovation have been recognised by both customers and the industry as a whole through numerous supply chain and customer service awards.
These standards permeate throughout our organisation. Our ongoing drive and passion to remain market leaders and innovators ensures we continually improve our customers international supply chains and our products and services.
Our success has been built on our people, considered by many as our greatest asset. We create a stimulating and motivational environment emphasizing continuity and long standing relationships.
We are a business driven by core values. We work hard to ensure that all of our people, no matter what their role, remain focused on helping us deliver a service that is second to none.
Our Core Values:
Pride – our people are proud of the fact they work for Uniserve and in everything they do
Commitment – our people are committed to delivering exceptional service
Involvement – our people are informed of new developments and are kept-up-to date with the progress of the company, the trade, and it’s customers
Improvement – our people are encouraged to challenge each other, our partners, and even our customers in a constructive way, to ensure that we all improve and reach our full potential
Value – our people are rewarded for their contribution and for the value they offer to us and to our customers
Fair Treatment – our people are respected and encouraged to respect others, whoever they are
These values are the cornerstone of our account management methodology – shared responsibility and pride in the success of our customers and our own business.
As a private company we enjoy impressive financial strength and stability, which enables us to deliver an assertive strategic vision through acquisitions, global equity partnerships, investment in forward thinking supply chain technologies, facilities, and above all; people.
Examples of this vision are the establishment of the Supply Chain Academy following a £10 million investment, an on-going multi-mllion pound investment into our cutting edge One World technology platform and our recent £110 million investment in world-class port centric assets at the port of Felixstowe.
The Uniserve Group remains 100% owned and lead by its founder, Iain Liddell, and carries considerable cash reserves and paid up assets. These assets are continually reinvested into the businesses as we seek to strengthen our core retail-orientated activities and broaden our service base.
Uniserve are proud to be servicing in excess of 2,000 UK based supply chain customers. Specifically in the retail supply chain sector, we define our market share based on the British Retail Consortium of which we are associated members. Through to the end of 2015 we were reported to hold a 16% market share.
In terms of our standing across freight in general; Uniserve are recognised to be one of the very top ocean, road and air freight operators in the UK by volume.
Ethics and Environment
As a socially responsible company, Uniserve promote policy statements outlining our environmental and ethical aims. We are committed to the principals of good corporate governance and ensure that our business is properly directed and managed for the benefit of it’s stakeholders; including its’ managers, employees and customers.