Introducing One World

One World

Since our inception we have always seen Information Technology as a competitive advantage. We have made continuous and significant investment in both our operating visibility platforms on a global level. This has resulted in the development of One World.

One World has become our global operating platform in addition to our customer purchase order management system. Therefore data is captured and contained within a single platform, completely eradicating any potential data issues that arise when integrating disparate systems.

Uniserve customers can benefit from One World and the minimum our customers can expect is the ability to track and trace their inbound consignments. Some of those that utilise the purchase order management capabilities include, JP Boden, All Saints, Samsung, and Marks & Spencer.

Our One World platform comprises today of rich functionality to manage vendors, optimize global supply chains, ensure trade compliance, track global shipments and analyse data to make better decisions. Through this functionality One World accelerates the movement of goods across international borders, improves customer service, reduces global supply chain costs and allows us to deliver consumer-driven supply chain solutions.

Transparency, Control & Collaboration

Systems must have the ability to control workflows, make decisions, enable robust processes and have powerful and intuitive data reporting and analytical tools. These support businesses to move beyond basic order and shipment tracking, allowing them to operate on platforms that enable staff to manage by exception, rather than micro-managing steady state processes.

By adopting these platforms, it allows businesses to grow at a rate of reduced overheads as the labour intensive activities are removed.

At Uniserve we use our own cloud-based, on-demand platform called One World, to automate and streamline global trade for our customers, their supply chain partners and ourselves.

Market Led versus Technology Led

Traditional visibility software has often been designed for the single function of moving product from point of source to point of receipt, ignorant of many of the fundamentals of what a supply chain truly is.

A true supply chain focuses on inter-company collaboration across networks that span the globe. To enable the massive levels of information sharing and process automation, an entirely new technology approach has been needed. One that harnesses the power of cloud technology and big data, to not only provide traditional visibility and workflow management, but one that has the ability to connect and communicate across company boundaries quickly, and also one that provides true collaboration and transparency between supply chain partners.


At Uniserve, through the adoption of such technology, we are able to deliver a robust platform that enhances, automates and manages the supply chain process and flows, thus reducing costs as manual day-to-day tasks are removed. We have the ability to provide our One World users with unprecedented collaboration tools that connect all the key participants within the supply chain. This enables our customers to develop true global communities with their vendors, service partners and internal colleagues, swiftly enhancing and speeding up decisions and sharing vital information in real time.

Through our One World platform we are able to remove many of the obstacles that afflict traditional legacy visibility platforms, which constrain the ability for them to evolve and to be enhanced. Our ability to bespoke One World around individual customer activities and evolve these quickly and at no cost as needs change, means that we can deliver a unique solution that is market led, and not constrained by the technology it is built upon.

Workflow & Exception Management

Underpinning the One World platform are exceptional powerful workflow management modules that are designed to provide dynamic critical path and supply chain event management.

Individual workflows can be designed and implemented to suit a customer’s specific critical paths.  As static linear supply chains become a thing of the past, the ability to manage multiple routes to market, based on product type, sales patterns, availability dates, and differing events, becomes key.

One World allows Uniserve to design quick and easy individual workflows, and critical paths relevant to a particular process, product, mode, or location. For example, where product is bought for an event launch, as opposed to standard replenishment, the workflow and milestones for that particular movement can be designed and implemented so that once a purchase order of this type is received into the system, it is associated with its own individual critical path.

This dynamic and specific workflow capability then drives the exception management process. One World focuses on instant alerts that when an issue or event occurs, will notify the relevant party immediately to avoid delays. This allows the movement from micro-managing each and every event, to only managing the exceptions. These alerts can be viewed on-line or received directly onto a user’s desktop or mail inbox.


One World underpins our end-to-end approach to supply chain management. As a next-generation platform, One World provides the capacity to; pro-actively manage the supply chain, realise opportunities to enhance processes, automate trade and to reduce costs across the whole network and financial supply chain.


Purchase Order Management

One World has the ability for buyers to integrate vendors into their global supply chain. Purchase orders received electronically or manually into One World can be automatically distributed to vendors through integrated messaging, web visibility or email channels.

By integrating vendors into the process, One World can capture order acknowledgement and production progress details as well as manage order change control with all supply chain partners.

In addition to being able to capture PO detail at point of creation through various electronic means such as EDI, CSV, XML, One World also provides the functionality for PO data to be raised, edited or cancelled manually if so desired by the authorised participants.

Because of our ability to build our platform around customers specific business requirements, we can design PO and validation rules to ensure that all records received from your system into One World are 100% accurate and valid. We use automated exception alerts to highlight non-compliant POs and resolve these.

Once raised in One World, POs are assigned to a pre-determined workflow based on PO Due date and mode, Milestone events are managed and populated from then onwards by the relevant party.

Vendor Trade Portal

The cornerstone of any strong supply chain is the ability for all parties to interact and capture data and visibility as far up the process as possible. One World enables robust, strong, active and above all collaborative, product vendor management programmes to be implemented.

From distributing purchase orders through to processing vendor invoices, the One World Vendor portal supports the capture of key workflow data from the customers manufacturing base. Vendors are able to play a passive or active part, through either direct access sign on, or intelligent form inputs that capture and share data around:


  • Acknowledgement of PO Receipt
  • Acceptance of PO Terms & Conditions
  • Pre-Production key milestone data – e.g. receipt of raw materials, receipt of packaging materials etc.
  • Production Check
  • Receipt of monthly sailing schedule data
  • Receipt of origin warehouse receiving cut off
  • On-line Cargo Booking
  • Analysis and KPI data on their own performance
  • Submission of vendor Shipping and Commercial documents
  • Submission of vendor Invoices
  • Access to Vendor Finance Programs

Shipment Planning & Authorisation

One World offers the opportunity to perform shipment planning to determine when, how and with whom to ship orders, from single or multiple vendors to their final destination.

By presenting a forward view of upcoming and booked orders by the vendor, shipments can be planned to result in the optimal mode, carrier, route and equipment type. This allows for whether the goal is on-time delivery, enhanced container fill or the lowest end-to-end cost. Pre-defined rules can be built, which enables the operators to receive suggested container loading plans and equipment optimization.

Once shipment plans have been confirmed, One World can be configured to review them against a bespoke rule set agreed to automatically authorise, decline, or flag as an exception to the customer. This allows the customer to focus on booked POs that fall outside of tolerance and take corrective action to ensure that non-compliant shipments do not occur.

Once shipment plans are authorized, One World automatically distributes confirmed shipping orders to the vendors and the consolidation warehouse if required. In addition, One World can factor in inventory and sales data into its shipment planning and authorisation process that enables the introduction of origin dynamic distribution solutions.

Through the capturing of stock holding quantities by SKU at destination from the customers WMS and applying forecasted sales plans to this, One World will be able to determine an approximate stock holding figure for the entire end-to-end supply chain and calculate whether any out-of-stock or overstock instances will occur, based on the most recent shipment plans and PO status.

This allows customers to either speed up or slow down stock, or decline product bookings altogether before ownership transfers from the origin vendor. Through this dynamic distribution functionality inventory levels can be better managed across the whole supply chain, reducing carrying costs, optimizing working capital and ultimately shortening the cash-to-cash cycle.


Documenting information is becoming more and more critical as companies expand their supply chains. Ensuring that documentation is up-to-date, and accessible to your partners is crucial to maintaining supply chain velocity. However, centralising documentation is extremely difficult because it is often sent through multiple, disparate channels.

One World solves this through its Digital Document Hub capability. The centralised hub is accessible at any given time and allows document sharing and viewing of all trade documents. Once uploaded, documents can be shared instantaneously to all the relevant supply chain partners.

This collaboration drives efficiency, having a central place where all parties’ access trade documentation will deliver:

  • Streamlined customs clearance process and increased accuracy
  • Lower administrative costs attributed to tracking documents
  • Elimination of document pouching and reduce delays through improved coordination
  • The setup of an electronic document repository to streamline process handoffs among supply chain participants

The One World Digital Document Hub allows all parties to attach, manage and share all trade and logistics documents through one common platform. Documents can be automatically linked to POs, shipments, deliveries and trigger alerts when documents are submitted or when document sets are incomplete.

Version control and distribution can also be enhanced on non-shipment document sets like Standard Operating Procedures and Management Information reporting.

Delivery Management

Final mile delivery of product is often where most supply chain failures occur. One World provides for pro-active and flexible delivery management and inbound forecasting visibility enabling the receiving distribution to pre-book and plan inbound traffic.

Booking information can be inputted into the system and automatically distributed to the nominated haulier for acknowledgement of receipt and confirmation of acceptance. Once confirmed, One World monitors the progress of the booking as it moves along the supply chain and flags immediately where any exceptions occur that jeopardize on-time delivery.

We provide delivery window information that ensures bookings are received within their allotted free time, any that fall outside are immediately flagged as exceptions for action,

Once product is physically received into the distribution centre, One World can either receive an electronic GRN message from the customer, or be manually populated with the receipt data.

Inventory Visibility

Because One World is a collaborative, data rich solution, that can provide nimbleness when changes occur, it can deliver a true single-source of inventory visibility across the whole supply chain.

One World can receive and project a truly end-to-end view of a supply chain’s inventory pipeline, with data dynamically changing as orders and shipments move through the pre-described workflows and events.

By gaining this one single source of supply chain inventory, users can benefit from:

  • The creation of a lean supply chain by identifying, managing and controlling in-transit inventory
  • Reduction of safety/buffer stocks as surety of supply is visible
  • Increase cross-docking/flow through by proactive allocation in-transit inventory
  • Identify and eliminate delays before they become problems, reducing variability
  • Increase consumer loyalty through reliable inventory status and managing expectations

Management Reporting & Analytic Intelligence

One World can leverage the integrated data captured from all the underlying workflows, events and modules into one unified analysis framework.

This provides for the ability to:

  • Develop an accurate and metrics-based understanding of inbound supply chain performance
  • Compare actual performance against target benchmarks across strategic business areas to optimize performance
  • Evaluate and quantify the impact of opportunities to improve global supply chain operations on a continuous basis
  • Assess performance of all the key participants into the supply chain in meeting performance goals

One World can deliver to the user an on-demand analytics platform to deliver metrics; KPIs, reports, scorecards and dashboards, with the ability to run ‘out-of-the-box’ data customized data views. Reports can be scheduled to deliver automatically online or via email with data being able to be exported into Microsoft Excel or other formats.